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anne Service Terms of Use

Version: 1.0
Effective Date: March 20, 2026

Article 1 (Application)

  1. These Terms of Use (hereinafter referred to as "these Terms") set forth the terms and conditions for the use of the anne service (hereinafter referred to as "the Service") provided by Tokyo IT Co., Ltd. (hereinafter referred to as "the Company").
  2. These Terms shall apply to all customers who use the Service.
  3. The Japanese version of these Terms shall be the authoritative text, and in the event of any discrepancy between the Japanese version and any translated version, the Japanese version shall prevail.

Article 2 (Service Areas and Usage Restrictions)

  1. The Service is intended for users residing in Japan (hereinafter referred to as "Eligible Countries").
  2. Individuals residing in regions other than the Eligible Countries are not permitted to use the Service.
  3. If a User accesses or uses the Service from outside the Eligible Countries, the Company may suspend their use without prior notice, and the Company shall not be liable for any damages arising therefrom.

Article 3 (Definitions)

The terms used in these Terms are defined as follows:

  1. The Service: The collective term for the AI-powered system and related services provided by the Company
  2. User: A corporation or individual who uses the Service after agreeing to these Terms
  3. Usage Agreement: An agreement for the use of the Service concluded between the Company and the User based on these Terms
  4. Usage Fee: The fee that the User pays to the Company for the use of the Service

Article 4 (Establishment of Usage Agreement)

  1. The User shall apply for use by the method prescribed by the Company after agreeing to the contents of these Terms.
  2. The Usage Agreement shall be established when the User completes the application procedure and the Company accepts it.
  3. The Company may not accept an application for use in the following cases:
    • When there is false information, errors, or omissions in the application
    • When the User has previously had a contract terminated due to violation of these Terms
    • When the Company otherwise deems it inappropriate

Article 5 (Usage Fees and Payment Method)

  1. The User shall pay the Company the amount separately determined by the Company as the usage fee for the Service.
  2. Usage fees are calculated monthly based on system usage and billed at the beginning of the following month.
  3. The payment method shall be invoice payment (bank transfer).
  4. If payment of the usage fee is delayed, the Company may suspend the provision of the Service.
  5. Once paid, usage fees will not be refunded for any reason, except where a refund is required by applicable law.

Article 6 (User Responsibilities)

  1. The User shall use the Service at their own responsibility and shall be responsible for all actions and results related to the use of the Service.
  2. When using the Service, the User shall not engage in the following acts:
    • Acts that violate laws or public order and morals
    • Acts related to criminal activities
    • Acts that infringe upon the intellectual property rights, portrait rights, privacy rights, honor, or other rights or interests of the Company or third parties
    • Acts that place an excessive load on the Service's network or system
    • Acts that may interfere with the operation of the Service
    • Unauthorized access or attempts thereof
    • Disassembly, decompilation, reverse engineering, or similar acts
    • Other acts that the Company deems inappropriate

Article 7 (Obligations of Staff and Third-Party Consent)

  1. While the Service does not require the input of personally identifiable information (such as names, addresses, etc.), when Users input visit/work records or other data (which may contain information that could identify individuals), they shall be obligated to obtain appropriate consent in advance from such third parties regarding the use of the Service (including data processing by AI).
  2. The Company shall not be liable for any disputes with clients/requesters arising from the User's failure to obtain the consent specified in the preceding paragraph.

Article 8 (Intellectual Property Rights)

  1. All intellectual property rights related to the Service belong to the Company or those who have licensed the Company.
  2. The license to use the Service based on these Terms does not mean a license to use the intellectual property rights of the Company or those who have licensed the Company regarding the Service.

Article 9 (Special Provisions Regarding AI Use)

  1. The User understands and agrees that the Service utilizes AI (Artificial Intelligence) technology and that AI output results have the following characteristics:
    • AI output results are probabilistic and may not always be accurate
    • AI may generate incorrect information (hallucinations)
    • Unexpected results may occur due to AI training data or processing methods
  2. When using AI output results, the User shall verify the content and judge its appropriateness at their own responsibility.
  3. The Company makes no warranty regarding the accuracy, completeness, usefulness, etc. of AI output results.

Article 10 (Handling of Personal Information and Data)

  1. The Company shall appropriately handle the User's personal information in accordance with the Company's Privacy Policy.
  2. Ownership of data entered by the User into the Service (hereinafter referred to as "User Data") belongs to the User.
  3. The Company may use User Data to the extent necessary for providing, improving, and maintaining the Service.
  4. The Company shall take reasonable technical and organizational measures to maintain the confidentiality of User Data.
  5. The User warrants that User Data does not contain content that infringes upon the rights of third parties.
  6. The Service is designed on the premise of anonymity, and Users shall not enter personally identifiable information such as names, addresses, telephone numbers, email addresses, etc. in visit/work records or other User Data. In the event that a User enters personally identifiable information, the Company shall not be liable for any damages arising from the leakage or other incidents involving such information.

Article 11 (Service Changes, Interruptions, and Termination)

  1. The Company may change, add, or discontinue the content of the Service without prior notice to Users.
  2. The Company may temporarily suspend all or part of the Service without prior notice to Users in the following cases:
    • When performing maintenance, inspection, or updates of the Service system
    • When it is difficult to provide the Service due to force majeure such as fire, power outage, or natural disaster
    • When the Company otherwise deems it necessary to suspend the Service
  3. When terminating the Service, the Company shall notify Users at least 3 months in advance.
  4. For periods during which the Service was unavailable due to system failures, the Company may, at its discretion, reduce the next billing amount by a prorated amount of the basic usage fee corresponding to such period. With such reduction, the Company's responsibility regarding such failure shall be deemed fully fulfilled, and Users may not claim any further monetary compensation. However, in the event that damages occur to Users due to reasons attributable to the Company, the provisions of Article 12 (Limitation of Liability for Damages) shall apply.

Article 12 (Limitation of Liability for Damages)

  1. In the event that the Company is liable for damages to Users in connection with the Service, the amount of such damages shall be limited to the amount of usage fees paid by the User to the Company in the month in which such damage occurred (or the total amount of usage fees for the past 6 months).
  2. The Company shall not be liable for incidental damages, indirect damages, special damages, future damages, or damages related to lost profits, except in cases attributable to the Company's fault.

Article 13 (Disclaimer)

  1. The Company does not guarantee, either expressly or implicitly, that the Service is free from factual or legal defects (including defects, errors, bugs, infringement of rights, and other issues related to safety, reliability, accuracy, completeness, effectiveness, suitability for a particular purpose, security, etc.).
  2. The Company shall not be liable for any damages suffered by the User in connection with the Service beyond the scope specified in Article 12. However, if the contract between the Company and the User regarding the Service constitutes a consumer contract as defined in the Consumer Contract Act, the limitation in Article 12 shall not apply to damages caused by the Company's intentional or gross negligence.
  3. While the Company implements reasonable security measures such as encryption of communication channels (SSL/TLS), Users acknowledge that the risk of data leakage due to unforeseen cyber attacks or force majeure cannot be completely eliminated.
  4. In the event that data is lost due to system malfunctions or other causes, the Company shall not be liable for damages beyond the scope specified in Article 12, except in cases of intentional or gross negligence. Users shall be responsible for backing up data as necessary at their own discretion.

Article 14 (Limitation of Liability for Information Leakage)

  1. The Company shall take reasonable technical and organizational measures to ensure information security in the Service.
  2. Even in the event of leakage, loss, or damage of User Data due to reasons attributable to the Company, the scope of the Company's liability for damages to the User shall not exceed the upper limit specified in Article 12, Paragraph 1.
  3. The Company shall not be liable for information leakage due to the following reasons:
    • Information leakage due to the User's intentional or negligent acts
    • Information leakage due to improper management of the User's account information
    • Information leakage due to reasons beyond the Company's reasonable control, such as unauthorized access or cyber attacks by third parties

Article 15 (Termination of Agreement)

  1. The User may terminate the Usage Agreement at any time by the method prescribed by the Company.
  2. The Company may terminate the Usage Agreement without prior notice or demand if the User falls under any of the following:
    • When the User violates any provision of these Terms
    • When the User delays payment of usage fees
    • When the Company otherwise deems the User inappropriate
  3. Even after termination of the agreement, the obligation to pay usage fees that have already been incurred shall continue.

Article 16 (Changes to Terms)

  1. The Company may change these Terms without the individual consent of Users in the following cases:
    • When the change to these Terms is in the general interest of Users
    • When the change to these Terms does not contradict the purpose of the contract and is reasonable in light of the necessity of the change, the appropriateness of the content after the change, and other circumstances related to the change
  2. When changing these Terms, the Company shall notify Users of the content of the changed Terms and the effective date at least one month before the effective date of the changed Terms by posting on the Service or the Company's website.
  3. In the case of significant changes, the Company may seek explicit consent from Users.

Article 17 (Contact and Notification)

  1. Inquiries and other communications or notifications from Users to the Company regarding the Service shall be made by the method prescribed by the Company.
  2. Communications or notifications from the Company to Users shall be made by sending an email to the email address registered by the User, posting on the Service, or posting on the Company's website.

Article 18 (Prohibition of Transfer of Rights and Obligations)

The User may not transfer their position under the Usage Agreement or rights or obligations under these Terms to a third party or provide them as collateral without the prior written consent of the Company.

Article 19 (Severability)

Even if any provision of these Terms or any part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and the remaining parts of the provision determined to be partially invalid or unenforceable shall continue to be fully effective.

Article 20 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by Japanese law.
  2. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance for all disputes related to the Service.

Established: March 20, 2026
Effective: March 20, 2026

Tokyo IT Co., Ltd.

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